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I thought having the newest software and hijack remedied this problem and was supposed to allow people to connect to the ethernet without having to use the serial first.

Hijack doesn't do anything special with allowing you to connect via ethernet.

You don't need to connect via Serial first, if the empeg and the computer are at the default settings (both obtaining an IP address automatically).

More troubleshooting steps can be found here.
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Tony Fabris